Terms of Service

Last updated: January 2026

These Terms of Service (“Terms”) govern access to and use of the theScoop platform, website, and related services (collectively, the “Service”), operated by theScoop (“theScoop,” “we,” “our,” or “us”).

By accessing or using the Service, you agree to be bound by these Terms.
If you do not agree, do not use the Service.

 

1. Who the Service Is For

theScoop is a business-to-business platform designed for restaurants and their authorized staff.

  • Restaurants create accounts to access feedback and insights

  • Guests may submit feedback without creating accounts

  • Guests do not receive ownership, access rights, or public profiles

You must be at least 18 years old to create a restaurant account.

 

2. Accounts & Access

Restaurant Accounts

To use the Service as a restaurant:

  • You must provide accurate and current account information

  • You are responsible for all activity under your account

  • You must safeguard login credentials

  • Access may be role-based (e.g., chef, manager, admin)

You agree not to share access with unauthorized users.

 

3. Guest Feedback & Anonymity

theScoop enables guests to submit anonymous, private feedback.

  • Guests are not required to provide identifying information

  • Feedback is visible only to the associated restaurant

  • Feedback is not published publicly by theScoop

Restaurants acknowledge that:

  • Feedback is subjective

  • theScoop does not verify the accuracy of guest submissions

  • Feedback is provided “as is” for internal insights only

 

4. Acceptable Use

You agree not to:

  • Attempt to identify or deanonymize guests

  • Use the Service to harass, discriminate, or retaliate

  • Reverse engineer, scrape, or interfere with the platform

  • Use the Service for unlawful or abusive purposes

  • Share or resell access without authorization

We reserve the right to suspend or terminate accounts that violate these Terms.

 

5. Payments & Subscriptions

Billing

theScoop may offer paid subscriptions or features.

  • Payments are processed via third-party providers (e.g., Stripe)

  • Pricing, billing cycles, and features may change with notice

  • You authorize us to charge applicable fees

Cancellations

  • Subscription cancellations take effect at the end of the current billing period

  • Fees already paid are non-refundable unless required by law

 

6. Data & Ownership

Your Data

  • Restaurants retain rights to their own operational data

  • Guest feedback remains private to the restaurant

  • theScoop may aggregate and anonymize data for analytics and improvement

Our Platform

theScoop retains all rights to:

  • Software

  • Design

  • Trademarks

  • Algorithms

  • Platform functionality

You may not copy or reuse platform components without permission.

 

7. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect information.

By using the Service, you consent to those practices.

 

8. Availability & Changes

We aim to keep the Service available but do not guarantee uninterrupted access.

We may:

  • Modify features

  • Add or remove functionality

  • Suspend access for maintenance or security

theScoop is not liable for downtime or service interruptions.

 

9. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Accuracy or reliability of feedback

Use of insights and feedback is at your own discretion.

 

10. Limitation of Liability

To the maximum extent permitted by law:

theScoop shall not be liable for:

  • Lost profits

  • Business interruption

  • Indirect or consequential damages

  • Decisions made based on guest feedback

Our total liability shall not exceed the amount paid to theScoop in the 12 months preceding the claim.

 

11. Indemnification

You agree to indemnify and hold harmless theScoop from claims arising out of:

  • Misuse of the Service

  • Violation of these Terms

  • Actions taken based on feedback data

 

12. Termination

We may suspend or terminate access:

  • For violations of these Terms

  • For misuse or abuse

  • At our discretion with reasonable notice

Upon termination:

  • Access to the Service ends

  • Data may be retained per our Privacy Policy and legal obligations

 

13. Governing Law

These Terms are governed by the laws of the United States and the applicable laws of the state in which theScoop operates, without regard to conflict-of-law principles.

 

14. Changes to These Terms

We may update these Terms from time to time.

  • Updates will be posted with a revised “Last Updated” date

  • Continued use constitutes acceptance of the updated Terms

 

15. Contact Information

Questions about these Terms can be directed to:

theScoop
support@thescoop.io